Question 1

How do I select an artwork on Designah?

Accepted Answer

You can either select a finished work of art from the artists' portfolios or commission a bespoke work using our art configurator. You have the option to individually select the style, colours and artist.

Question 2

Can I have a work of art customized?

Accepted Answer

Yes, with commissioned art, you can contact the artist via live chat and discuss customizations during the creation process.

Question 3

Are the works of art unique?

Accepted Answer

Yes, all artwork on Designah is original. We do not sell prints or reproductions.

Question 4

How can I buy art on Designah?

Accepted Answer

You can either purchase a finished artwork or commission a custom piece through the art configurator. After confirming the purchase, you can pay by credit card, bank transfer or other payment methods mentioned on the website.

Question 5

Is there a right of return?

Accepted Answer

Finished artworks can be returned within 14 days of receipt, provided no alterations have been made. Commissioned artworks cannot be returned.

Question 6

Can I cancel my order?

Accepted Answer

Yes, you can cancel your order before the artwork is shipped. Please send us a request via email.

Question 7

How will my artwork be delivered?

Accepted Answer

Shipping is organized by the artist. Once completed, the artwork is securely packaged and shipped.

Question 8

How long does it take for Designah to deliver my order?

Accepted Answer

Delivery usually takes place 7 to 10 days after receipt of the order. For custom-made items, the delivery time may be longer. The exact delivery time depends on the country of origin and destination.

Question 9

Who pays the shipping costs?

Accepted Answer

Shipping costs are displayed during the ordering process and are borne by the customer.

Question 10

Can I get personal advice?

Accepted Answer

Yes, our team is available to provide you with personalized advice. We can suggest a selection of artworks that match your preferences.

Question 11

Is there a fee for the consultation?

Accepted Answer

No, the consultation is free. Our goal is to help you find the perfect artwork.

Question 12

I would like to give a work of art as a gift, but I don't know which one to choose. What should I do?

Accepted Answer

That's a wonderful idea! However, choosing the perfect piece of art for someone else can be difficult, even if you know the person well. There are two ways to make sure your gift is extra special:1. We offer you a personal consultation. Together we discuss the taste and interior of the person receiving the gift in order to create a selection of works of art within your budget.2. Alternatively, you can give a voucher for a desired amount. Each voucher includes a free 1-hour art consultation for the recipient to help them choose the right work.

Question 13

How can I find out if you have artwork by a specific artist I'm looking for?

Accepted Answer

You can search for the artist's name in our artist directory. If there are no results, leave us a message with your contact details. We review all searches and contact artists requested by our customers.

Question 14

Does the image on the website accurately show the artwork?

Accepted Answer

The photography on our online gallery is a true representation of the artwork, but is not legally binding. We can send you additional views of the artwork upon request.

Question 15

When will the payment amount be charged to my credit card?

Accepted Answer

Your credit card will be charged at checkout once you confirm your purchase. The payment is authorized and processed by our payment gateway. If you use a debit card, the amount can be immediately deducted from your account balance.

Question 16

Having a problem during the purchase process?

Accepted Answer

Please do not hesitate to contact us at any time if you have any questions regarding payment, delivery or other issues.

Designah

DESIGNAH

Art.
Individually.
Like you.

Still questions?

How do I select an artwork on Designah?

Can I have a work of art customized?

Are the works of art unique?

How can I buy art on Designah?

Is there a right of return?

Can I cancel my order?

How will my artwork be delivered?

How long does it take for Designah to deliver my order?

Who pays the shipping costs?

Can I get personal advice?

Is there a fee for the consultation?

I would like to give a work of art as a gift, but I don't know which one to choose. What should I do?

How can I find out if you have artwork by a specific artist I'm looking for?

Does the image on the website accurately show the artwork?

When will the payment amount be charged to my credit card?

Having a problem during the purchase process?

DESIGNAH

Art. Individually. Like you.

Still questions?

How do I select an artwork on Designah?

Can I have a work of art customized?

Are the works of art unique?

How can I buy art on Designah?

Is there a right of return?

Can I cancel my order?

How will my artwork be delivered?

How long does it take for Designah to deliver my order?

Who pays the shipping costs?

Can I get personal advice?

Is there a fee for the consultation?

I would like to give a work of art as a gift, but I don't know which one to choose. What should I do?

How can I find out if you have artwork by a specific artist I'm looking for?

Does the image on the website accurately show the artwork?

When will the payment amount be charged to my credit card?

Having a problem during the purchase process?

Art.
Individually.
Like you.